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Scaling Success: How Gaia Herbs Thrives in Peak Times with Caja Robotics

Gaia Herbs is a leading herbal supplements supplier and manufacturer based in North Carolina. When seeking to streamline fulfillment operations and meet increased demand, Gaia Herbs turned to Caja Robotics to automate its warehouse.

We recently spoke to Jarryd Player, Supply Chain Director at Gaia Herbs. He shared insights into how Caja’s solution has enhanced Gaia Herbs’ efficiency and scalability while maintaining their commitment to quality and customer satisfaction. By integrating Caja’s innovative solutions, Gaia Herbs addressed operational challenges and achieved remarkable growth.

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The Shift to Automation

Gaia Herbs made the move towards warehouse automation to meet its objective of providing faster delivery, thereby enhancing customer satisfaction. As Gaia Herbs’ order volume steadily increased, the amount of manpower required to meet rising demand was becoming unsustainable. Embracing automation allowed Gaia Herbs to efficiently process orders, while keeping operational costs under control.

Partnering with Caja Robotics

When deciding on an automation solution, Gaia Herbs chose to work with Caja Robotics for several reasons. Caja’s implementation time played a big factor in the decision. The entire automation process took less than six months from decision to full operation. Caja’s highly flexible solutions allowed Gaia Herbs to address its throughput challenges in an intuitive, ergonomic manner.

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Caja’s solutions’ ease of adoption allowed Gaia Herbs to quickly meet rising demand. Caja offered Gaia Herbs the scalability they needed to seamlessly expand their operations as needed. This proved particularly important during seasonal peak periods, where sudden spikes in orders had previously overwhelmed the company’s traditional manpower-based system.

Peak Time Success

One of the key advantages Gaia Herbs gained by automating with Caja is the ability to navigate peak periods seamlessly. Caja’s technology improves workflows, letting Gaia Herbs prioritize and batch tasks, which reduces the need for unnecessary movement in the warehouse.

Caja’s system gave Gaia Herbs the tools to achieve 100% on-time delivery for six consecutive months. Gaia Herbs experienced the full impact of this over Black Friday. Previously, it took Gaia Herbs three weeks to fulfill the steep number of customer orders during this period. “With Caja, we were able to handle the demands of Black Friday in just five days, a feat that previously took us three weeks to accomplish,” explained Jarryd. “Not only did we meet the increased demand, we also achieved a threefold increase in direct-to-consumer sales.

“With Caja, we were able to handle the demands of Black Friday in just five days, a feat that previously took us three weeks to accomplish.
Not only did we meet the increased demand, we also achieved a threefold increase in direct-to-consumer sales.”

– Jarryd Player, 
Supply Chain Director at Gaia Herbs

Integrating Caja’s automated storage bins and real-time inventory management system gave Gaia Herbs a valuable buffer to maintain timely order fulfillment, even during the busiest periods. With Caja’s solutions in place, Gaia Herbs can adeptly handle demand fluctuations, ensuring timely order fulfillment without any compromise on quality.

Caja Robotics at Gaia Herbs

Enhanced Efficiency

Leveraging Caja’s solutions allowed Gaia Herbs to reduce manpower by 20% without sacrificing productivity or service quality. During this period, Gaia Herbs experienced an impressive 18% growth while keeping its headcount consistently under budget.

Furthermore, automating with Caja improved Gaia Herbs’ enterprise resource planning system, ensuring resources were utilized effectively. Rather than having employees scattered all over the warehouse, they could now be designated to specific locations, such as the inbound station or picking station. This helped make Gaia Herbs’ workflow more streamlined and better organized.

Manpower and Growth Gaia Herbs Caja Robotics

Automation Reflections

Reflecting on Gaia Herbs’ experience, Jarryd emphasized the reliability of their partnership with Caja Robotics and noted that there have been no service disruptions or issues since the solution was implemented. He highlighted the importance of considering operational implications during the automation process and called out Caja’s flexibility, which makes it adaptable to various warehouse types and verticals.

In conclusion, Gaia Herbs’ partnership with Caja Robotics demonstrates the transformative power of warehouse automation. Caja’s solutions have helped Gaia Herbs seamlessly navigate periods of growth while optimizing manpower and maximizing the use of resources. As Gaia Herbs continues to scale and evolve, Caja Robotics is committed to supporting their journey towards even greater success.

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